We usually pick and pack an order within 1–2 business days after confirmation, excluding weekends and local public holidays. Delivery estimates begin on the date the order is dispatched, not the order date.

After a successful order, the system sends an order confirmation to the email entered at checkout. After dispatch, a shipping confirmation provides the tracking number and link. If either message is missing, check spam and promotional folders and confirm that the checkout email was correct.

Email ignisparyoga@gmail.com as soon as possible with the order number and requested change. We will try to help before dispatch, but a change or cancellation cannot be guaranteed once processing begins. A dispatched order cannot be changed or cancelled.

Contact us immediately with the order number and correct address. We cannot change the address after dispatch. If an address supplied by the customer causes a failed delivery or return, a second shipping charge applies to reshipment, and the original shipping charge is deducted from a refund.

Check all packing material and confirm whether the order was divided into multiple parcels. If an item is still missing, email ignisparyoga@gmail.com within 48 hours of delivery with the order number, photos of the outer package and all items received, and the name of the missing item.

Report visible shipping damage within 48 hours of delivery. Include the order number, a clear description, at least two overall and detail photos, and a video longer than 30 seconds when a moving demonstration is needed. We normally complete the review within three business days after receiving complete evidence and may provide a free replacement or full refund.

Inventory shortages, carrier delays, weather, local traffic, and customs clearance can extend processing or delivery. We will try to provide updates but cannot guarantee an exact delivery date.

Destinations outside the United States may impose import duties, VAT, or customs-clearance fees. The recipient is responsible for these charges, which IGNISPAR cannot estimate or pay. Check with the destination customs authority before ordering.

We ship worldwide. Picking and packing normally takes 1–2 business days after order confirmation, excluding weekends and local public holidays.

Standard shipping averages 2–14 business days from the dispatch date. Inventory, carrier operations, weather, local traffic, and customs clearance may cause delays, so an exact delivery date cannot be guaranteed.

Orders with a merchandise value of USD 136 or more receive free standard shipping automatically. Below USD 136, shipping is calculated from the delivery address and parcel weight and shown at checkout. Free shipping does not apply to expedited delivery.

Expedited delivery may be selected when available. The service, estimate, and additional charge are calculated at checkout from the delivery address and are paid by the customer.

After dispatch, the shipping confirmation email includes a tracking number and link. The tracking number can also be entered on the carrier's website. Check spam and promotional folders if the message is missing.

If tracking has not updated for five consecutive business days, email ignisparyoga@gmail.com with the order number, tracking number, and a screenshot of the status. We will ask the carrier to investigate.

• Ask household members, neighbors, reception, or property staff whether they accepted the parcel.

• Check the door, mailbox, garage, and any safe place commonly used by the carrier.

• Wait 1–2 business days because some carriers mark delivery early.

• If the parcel is still missing, email ignisparyoga@gmail.com with the order and tracking numbers.

A carrier investigation normally takes 5–7 business days. If the carrier confirms the parcel is lost, you may choose a free replacement of the same item or a full refund including the original shipping charge. If an address supplied by the customer caused the failed delivery or return, the original shipping charge is deducted from the replacement or refund.

Destinations outside the United States may charge import duties, VAT, or customs-clearance fees. The recipient is responsible for these costs, which we cannot estimate or pay.

Within 48 hours of delivery, photograph the outer packaging, shipping label, and items, then email ignisparyoga@gmail.com with the order number and description. Shipping damage reported after this period may not be accepted.

A return may be requested within 30 days after delivery. The item must be unused and unwashed, retain its original labels, packaging, and accessories, and have no scratches, stains, or odor.

Used yoga mats cannot be returned for hygiene reasons. Inspect the appearance, size, and style after delivery and before use.

Email ignisparyoga@gmail.com with the subject “Return Request + Order Number.” Include the order number, item name and quantity, and reason for return. Customer service will reply within two business days with the return address and instructions. We do not currently use an online return form, and parcels sent without prior contact may be refused.

For a return that is not caused by a product or fulfilment error, the buyer pays return shipping and no prepaid return label is provided. Use a trackable service and retain the receipt. The buyer also pays cross-border return shipping and possible duties on an international return.

Contact us immediately for a manufacturing defect, functional failure, or incorrect style or size. Visible shipping damage must be reported within 48 hours of delivery.

• Provide the order number and a clear description of the problem.

• Provide at least two photos showing the full item and the detail.

• Provide a video longer than 30 seconds when movement is needed to show the defect.

• After receiving complete evidence, we normally finish the review within three business days and may provide a free replacement or full refund. We pay return shipping when the return results from our defect or error.

An eligible standard return receives the actual amount paid for the item; the original shipping charge is not refunded. If the return results from an incorrect item, defect, or confirmed shipping issue for which we are responsible, a full refund may include the original shipping charge.

After the returned parcel is received and passes inspection, we initiate the refund within 5–7 business days to the original payment account. If it has not appeared after 10 business days, contact the payment provider or customer service.

Discounted, promotional, and clearance items cannot be returned, refunded, or exchanged. Confirm the style and size before ordering.

Natural rubber yoga mats have a 12-month limited warranty from the purchase date for the original purchaser. The warranty is separate from the return policy.

• Coverage includes separation between layers, abnormal collapse that does not recover, abnormal oxidation powdering or cracking beyond normal surface aging, large-scale non-slip texture peeling not caused by abrasion, and natural failure of stitching or edge sealing when caused by material or workmanship defects.

• Coverage excludes normal wear, stains, scratches, normal whitening or slight shedding of natural rubber, misuse, folded storage, sunlight, heat, chemicals, cutting, tearing, heavy-object damage, and second-hand resale products.

• To apply, email ignisparyoga@gmail.com with the order number and photos or video of the problem. Eligible claims receive a free replacement.

This policy does not affect the 14-day right of withdrawal or two-year statutory guarantee available to EU consumers. The hygiene restriction for used yoga mats is subject to the applicable legal exception.

We accept the cards and digital wallets shown at checkout, including Visa, Mastercard, PayPal, Apple Pay, and Google Pay. Availability may vary by device, region, and checkout configuration, so the checkout page is the final reference. Afterpay and other buy now pay later services are not standard options unless they appear at checkout.

ignispar.com is built on Shopify and uses SSL encryption. Payment information is processed by Shopify and the relevant payment provider. Never send a full card number, security code, or online banking password by email.

• Check the card number, expiry date, billing address, and security code.

• Confirm that sufficient funds or credit are available and that the issuer allows online and international transactions.

• Turn off any proxy service and try again, or use another card or checkout method.

• If the payment still fails, contact the card issuer first. For order-status help, email ignisparyoga@gmail.com.

Each order can currently use only one payment method. We do not support split payment across multiple cards or payment methods.

IGNISPAR does not add a separate payment-processing fee. Product charges and applicable shipping costs appear at checkout. Your bank, payment provider, or currency-conversion provider may charge international transaction or conversion fees. Import duties, VAT, and customs-clearance fees for international orders are the recipient's responsibility.

Check spam and promotional folders and search for the order number or IGNISPAR. If no confirmation appears, avoid placing a duplicate order. Check the transaction status, then email us the payment time, amount, and payer name. Do not send a full card number or security code.

Refunds return to the original payment account. We normally initiate a refund within 5–7 business days after the returned parcel is received and passes inspection. If it has not appeared after 10 business days, contact the payment provider and let us know.