Returns

What issues and warranty processes are covered ...

The warranty covers structural or performance issues caused by defects in materials or workmanship, including but not limited to:- Glue and layer between the layers of yoga mats- Abnormal collapse...

Is there a warranty for the product? How long i...

Yes, we offer a 12-month limited warranty on every natural rubber yoga mat from the date of purchase.

Will I be refunded the original shipping fee wh...

Sorry, the original shipping fee has been incurred, and we do not refund the original shipping fee.

How do I initiate a return? What forms do I nee...

Contact customer service by email and follow the instructions to have the package delivered to our location. You can do so through our contact form.

Can I return discounted items/promotional items?

Discounted and promotional items are non-refundable.

How long does it take for the refund to arrive?

Once the order is confirmed for refund, it will be credited within 5-7 working days.Keep an eye on account changes.

What should I do if I receive a defective/damag...

If you encounter defects and malfunctions that cannot occur in the product, please contact us in time ignisparyoga@Gmail.com and we will investigate.Include in your message- Problem description- Take photos and...

Can I return the yoga mat after use?

Sorry, we do not accept returns that have already been used for hygienic reasons.

Who bears the return postage?

Please note that we do not provide a shipping return label and require you to mail it to a nearby service store.

What is the return policy? How long can you try...

IGNISPAR accepts returns of ignispar.com purchased items for up to 30 days from the date of delivery.However, the item must be unsold and unwashed, with the original label and in...